Help

FAQ

If your issue is not addressed below, please CONTACT US.

 

How can I recover a lost or forgotten password?

Send yourself a password reset via email.

  1. From the sign in page select the Forgot password? link or click here.
  2. Enter your email address associated with your account and click the [Submit] button.
  3. Check your email inbox. If the email does not arrive in your inbox be sure to check your junk mail folder or spam filter.
  4. Click the reset link in that email.
  5. Choose a new password.

 

How do I change my password?

You can change your password at any time.

  1. From your logged in account, go to your "My Account" area.
  2. From the left hand menu, select "Account > Password."
  3. Enter your current password.
  4. Choose your new password.
  5. Save your changes by clicking the [Change Password] button.

 

Why am I not receiving any emails?

If you are not receiving expected site emails, please check the following:

  1. Check your junk mail folder or spam filter for the missing emails.
  2. Make sure that your email address, in your account settings, is entered correctly.
  3. Verify that your email client, such as Outlook, is not in “offline” mode.
  4. If you use a POP3 connection to retrieve your email, please verify that the emails were not downloaded to a different computer.
  5. Make sure the domains, @g-es.net and @sparkpostmail.com, are added to your safe sender list.

If you are still not receiving our emails, please contact us.

 

How do I change the email address tied to my account?

You can change your email address by editing your account details within your “My Account” area.

 

Why do I get a warning message that my selected username is invalid?

Every user must select a username for their account. The username can only contain letters, numbers, underscores, and hyphens. We recommend replacing all [spaces] with either an underscore or hyphen.

Incorrect: MY Username
Correct: Myusername
Correct: MY-Username
Correct: MY_Username

Or, it says that the username selected is already in use.

Usernames are unique. Two users cannot share the same username. If you get a notice during registration that your username is already in use, you will need to select a different username.

 

Why does it say that my email address is already in use?

If you get a notice that your email address is already in use when creating an account, it means that you have already created an account with us at some point. If you do not remember your login information, please enter your email address into the forgotten password form and you will be able to reset your password and log in to your account.

 

What is a GES Online Auction?

GES Online Auctions run over a period of several days and at any time you may place a bid on an item or items OR indicate your maximum bid amount. If you placed a maximum bid amount the GES Online system will then bid on your behalf up to your maximum, but not beyond it. To participate in a GES Online Auction you will need to register an account. Next, simply sign-in and locate the GES Online item you are interested in. All bidding takes place on the GES Online Auction website. When you are ready, either submit a bid OR enter your maximum bid.

 

How do I bid in a GES Online Auction?

To bid in a GES Online Auction you will need to register an account. Once you have registered, you can sign in and find the item you wish to bid on. You can use the categories menu to filter through available auctions. To bid, you enter the amount of your bid and click on the “Submit Bid” button.

 

What is the Auction Process?

At the allocated ‘closing time’ of the auction, Lot 1 will begin to countdown. There will be SIXTY (60) SECONDS between lots.(subject to change on an auction by auction basis, so please refer to each Auction Event Info Link). If there are any bids submitted on a lot within THIRTY (30) SECONDS of the close of the lot, the lot will be extended for another THIRTY (30) SECONDS until there are no further bids within the ‘Refresh Period’. Lot 2 will not begin until Lot 1 has closed and this will apply to all consecutive Lots. There is no limit to the number of times a lot can be extended.

 

Where are items located?

Items may be located anywhere throughout Australia or internationally. Please check each item’s location prior to bidding. The item’s location is listed in the auction info section.

 

How do I Submit a Bid?

While in the lot of interest, enter your bid amount and select the green “Submit Bid” button. You will be asked to “Confirm” your bid price and then need to submit again. A message will appear above the “lot image” advising the status of your bid – ie: winning or not winning the lot etc. Continue to “Submit Bids” this way until you have reached your price limit. You can also choose to enter a “Maximum Bid” and the system will automatically bid for you until your ”Maximum Bid” limit is reached. (see more details below). The “Remaining Time” left on the open lot will be displayed below the Submit Bid button.

 

What is a maximum Bid?

If you cannot be online at the auction closing time or are having internet difficulties we strongly recommend buyers submit a Maximum Bid at a price you believe could win the auction. Once you have submitted a “Maximum Bid” the system will bid for you against any other bidder up to the maximum amount you have submitted (also known as a Proxy Bid). Once the bidding is above your maximum figure you will be out of contention and need to enter another bid to compete for the Lot. A Maximum bid is not a guarantee you will be the successful bidder. Doing this enables you to compete for the Lot without having to be online at the time of the sale. Please be mindful of submitting bids during the 'Closing' time of the auction, at this point there is only FIVE (5) SECONDS left and the auction may close while you are submitting a bid.

 

Can I adjust my bid if I make a mistake?

Yes – call GES on (08) 9201 1142 immediately and ask to speak with auction staff who will be able to remove any accidental bids.

 

How do I increase my Bid?

To increase your maximum bid amount:

  1. Return to the item details screen for the lot
  2. Enter a new maximum bid amount
  3. Click the Submit Bid button
  4. Confirm your new maximum bid in the next screen
  5. Click the Submit button

You may increase your maximum bid as often as you like.

 

What is a bid increment?

Each bid placed in a GES Online Auction must exceed an item’s current bid by the “Bid Increment”. The bid increment amount depends on the item’s current bid and will change between each auction and even each lot. The Bid increments are displayed in the auction details.

 

How do I know if I have won and item or find out the status of my active bid/s?

It is possible to be the highest bidder on an item, but still not win the auction. This is because the vendor that owns the item may set a reserve price. If bidding reaches the vendor’s reserve then the item will be sold. However if bidding does not reach the vendor’s reserve then the item will not be sold. If you are the highest bidder on an item and the current bid meets the vendor’s reserve, then you will WIN the item. At the end of the auction you will see that you are the highest bidder and that you have “WON this item”. We will send you an email with link to your tax invoice but you can always find out the status of all lots you are bidding on by signing in to your account. To find out if you have won any items after bidding has ended, sign in to your account and click on My Account.

Within “My Account” you will see the following sections:

  • Summary
  • Bidding
  • Account

Any items “Won” will be listed in the “Won” menu within the Bidding Section.

Within the Bidding section you will also be able to see the status on all of your active bids. Your bids will be shown as:

  • Winning bid (colour coded green)
  • Winning bid is below Reserve (colour coded yellow)
  • Outbid (colour coded red)

 

Why didn’t I win the item?

All lots are subject to a reserve price. In order to win an item, you need to be the highest bidder and your bid must meet the vendor’s reserve price. Where bidding finishes below the reserve at the end of the countdown time period, the lot will be passed in and "Referred" for the auctioneer to negotiate with the highest bidder at end of the auction. The alternative could be that you were outbid by another bidder.

 

What happens if I was the highest bidder but the reserve price wasn't met?

If an item's reserve price wasn't met, the lot will end as "Referred". This means the highest bidder will be contacted and have the first opportunity to negotiate and make an offer.

 

What does 'as-is, where-is' mean?

‘As-is, where-is’ means the item is being sold in its current condition, regardless of any faults or damage. The bidder accepts full responsibility in satisfying themselves with the item prior to bidding. It is recommended that if the bidder is in doubt, not to bid as no returns or refunds will be made.

 

What is “Follow Auction Live”?

If there is more than one Lot in an auction you can follow the auction live by checking the “Follow Auction Live” box in the event details section. This function will ensure that each time a Lot closes your page will automatically jump to the next Lot. If you move away from the current open lot to view other lots of interest, check the “Follow auction live” box again and you will be taken back to the live open lot.

 

What is a Payment Deadline?

An invoice will be raised to the successful bidder at close of the auction. Invoices must be paid in FULL (no part payments) into our bank account within 2 days of receipt of the invoice. Banking details are as per invoice. Cleared funds are required prior to the collection of any goods.

 

What is a Collection Deadline?

All items must be collected prior to the date stated in the Auction Description. Any items not collected prior to this date will be considered abandoned and revert to ownership of the seller unless other collection arrangements have been agreed in writing.